Terms and Conditions

Terms and Conditions

Article 1 Facility & Exploitation

European Patent Office offers its employees the option to participate in Health and Fitness activities. High Five Health Promotion B.V. (High Five) offers this service. 

Article 2 Participants

The following individuals can participate in Health and Fitness activities:

  1. Permanent or temporary employees of European Patent Office;
  2. People who are not in the employment of European Patent Office, but who are employed at European Patent Office;
  3. Exceptions.

In case of exceptions European Patent Office decides on participation.

Article 3 Registration

Registration for participation in Health and Fitness activities runs digitally via High Five Connect. Every participant receives a personal account in High Five Connect. In High Five Connect participants have insight into test data, invoices, direct debit authorisations, workout programmes, reservations and the schedule. Participants can register at High Five works conform the GDPR. During the registration a new participant is explicitly asked to approve the processing of personal details. During the registration participants are also ask to agree with the Health Commitment Statement and the regulations.

Article 4 Start of participation

Before the participant commences the workout programme, High Five will first administer an intake and a fitness test. Except for serious physical limitations shared by the participant with a High Five employee in compliance with the Health Commitment Statement participation in Health and Fitness activities can start immediately.

Article 5 Reporting injuries

If a participant is aware of an injury or other wound, he/she must report this to a High Five employee prior to the workout in compliance with the Health Commitment Statement.

Article 6 Liability

Participation in the High Five activities is done entirely at the participant's own risk. European Patent Office or High Five can in no way be held liable for damage of a material, personal or other nature, for losses or theft, unless this is the result of malfunctioning equipment as a result of improper supervision of the maintenance of the equipment or improper supervision of safety in the space.

Article 7 Reporting defects and malfunctions

If a participant notices that equipment is not functioning properly, he/she will report this to the High Five employee immediately.

Article 8 Hygiene

The use of a towel while working out is required. Every participant must clean and/or put away the equipment and materials after use. Every participant must wear clean, tidy workout clothes and must wear indoor shoes. We recommend the use of bath slippers in the wet areas. We strongly ask that all rooms be left clean and tidy and that no personal belongings be left behind after opening hours. High Five shall have the right to remove items that are left behind from the rooms and lockers.

Article 9 Food and drinks

It is prohibited to eat in the workout areas. Chewing gum is prohibited during workouts. Drinking in the workout area is only permitted from your own sports bottle.

Article 10 Opening hours

During opening hours all participants can make unlimited use of the Health and Fitness facilities. Current opening hours and the activities are listed in the overview of bookable classes on the personal page in High Five Connect. During holiday periods an alternative schedule can be implemented. Participants can register for participation in group lessons and other activities via High Five Connect. When they are unable to attend, we ask that participants cancel the reservation no later than one hour prior to the lesson to enable other participants to take part in the group class or activity.

Article 11 Schedule changes

With the consent of European Patent Office, High Five can make schedule changes.

Article 12 Payment of personal contribution

Fees for Health and Fitness activities must be paid by means of direct debit. If payment is made by direct debit, a direct debit mandate must also be signed prior to participation. Recurring payments for Health and Fitness Activities (e.g. membership costs) shall be paid in advance. An increase in membership costs will be announced at least 2 weeks in advance. When an adjustment in membership costs takes place members have the right to cancel their membership within 4 weeks after notification. Cancellation of the membership is not applicable when the price adjustment is based on the <[DeStatis] / [CBS]-price index for consumers or professional services>, nor when the adjustments in memberships costs is the direct result of changes in legislation. If there is no payment of personal contribution at your site then replace the article by: There is no payment of personal contribution at this site.

Article 13 Termination

Cancellations of memberships with a duration of one year or shorter can be done at the end of the subscription duration subject to a notice period of 1 month. If a subscription is not canceled in time, the subscription will continue for an indefinite period after the agreed period. A participant can cancel a subscription for an indefinite period at any time, subject to a notice period of 1 month. Cancellations must be sent in writing by e-mail to Each participant is asked to provide a reason for cancellation. Received e-mails are confirmed and processed by High Five. Participants may cancel a subscription  mid-term the subscription duration if:

-the participant (preferably) demonstrably in writing receives a different work / residential address and it is no longer possible for the participant to use the Health and Fitness activities.

-it is impossible for the participant to use the Health and Fitness activities during the remainder of the subscription period as a result of an injury or illness that is demonstrable at the time of cancellation.

Subscriptions can also be temporarily suspended in the event of an injury or pregnancy.

Article 14 Complaints and/or suggestions for improvements

High Five has a complaints procedure, if a participant has complaints and/or suggestions for improvement, these can be reported directly to the High Five employees who will ensure that the complaint is handled and registered. Complaints and suggestions can be passed on via the website:

Article 15 Photo and videos

Taking photos and making video recordings are not permitted without written permission from the communication department of High Five and European Patent Office.

Article 16 Rules

Each participant is deemed to have taken notice of the content of these regulations. The current regulations can be viewed at any time via the personal page High Five and European Patent Office reserve the right to adjust the house rules.

Article 17 Unforeseen circumstances

In cases not provided for in these rules, a decision shall be taken by European Patent Office.